What sports does leveldup support?+
We currently support gymnastics, baseball, soccer, and swimming across all competitive levels. More sports are coming soon — if yours isn't listed, reach out and let us know.
How does the AI conditioning plan work?+
When you set up your child's profile with their sport and level, our AI generates a personalized strength and conditioning program based on their age, sport, and competition level. The plan updates week over week based on their session history and progress.
Can I use the plan my coach already gave me?+
Yes — that's one of our most popular features. Take a photo of any paper conditioning program from your coach and we'll convert it into a full digital plan in seconds. You'll be able to track sessions and progress just like an AI-generated plan.
How does the free trial work?+
Parent accounts get 7 days free with no credit card required. Gym and coach accounts get 30 days free. Your trial starts the moment you create your account, and you'll receive a reminder before it ends. Cancel anytime — there are no cancellation fees.
Can my child's gym use leveldup too?+
Yes. Gyms and coaches can sign up for a separate plan that lets them build and distribute conditioning programs to all their athletes. If your gym is on leveldup, your child's account can connect to their program directly. Ask your coach about it.
What is 1-on-1 digital coaching?+
This is a premium add-on where you work directly with our certified personal trainer. You can share your child's progress, ask questions, and get customized feedback on their conditioning. It's async — no scheduling required. Pricing details are available in your account settings.
Is my child's data private?+
Yes. All child data is stored under your parent account — your child never creates their own account or logs in directly. We never sell personal information, and we comply with COPPA guidelines. See our Privacy Policy for full details.
Can I share progress with my child's coach?+
Yes. From the Progress tab, you can generate and email a progress report directly to your coach's email address. It includes sessions completed, completion rate, and weeks active — everything a coach needs to see how training is going at home.
What if I have multiple children?+
You can add multiple athletes under one parent account. Each gets their own profile, sport, level, and conditioning program. Your dashboard shows all of them in one place.
How do I cancel my subscription?+
You can cancel anytime from your account's billing settings. There's no cancellation fee and your access continues until the end of your current billing period. We don't do partial refunds, but you'll never be charged after canceling.